In one of the Leadership Workshops I conducted last week, I reminded the leaders that there's nothing wrong with hiring for technical skills, expertise, experience, and education. But not to forget to also 'hire for hustle' - to find out a candidate's work ethic, because I said that you cannot coach...

After a recent leadership talk, someone from the audience sent me this message:

“Your ‘PUSO’ framework really stuck with me. In business, we spend so much time on the ‘head’ and the ‘hands,’ but you reminded us that elite performance really starts with the heart.”

That observation stayed with me.

The business world in 2026 isn't just fast; it’s relentless. For the C-Suite, the "Polycrisis" has become the permanent backdrop. Boards are demanding record-breaking KPIs, while teams are battling burnout and the friction of digital transformation.

In my recent TEDx talk, I spoke about the "HARD T...